After-Sale Service Team of ACME Laser Got A Good Reputation From Our Customers
ACME Laser has always attached great importance to the product experience of our customers. Serving users and satisfying customers is our service tenet. It is precisely because of the professional, dedicated and dedicated service attitude that ACME has harvested a large number of loyal customers, and More customers have established good cooperative relations.
In ACME Laser, a professional after-sales team accounts for about 25% of the company's employees, including pre-sales service, in-sale service, and after-sales service. From technical process consultation, sample proofing reception, installation and commissioning, free on-the-job training for customer personnel, equipment maintenance and repair, etc.
After-sales process
Before delivery, after-sales personnel will contact customers in advance to understand the site conditions and inform customers of the water, electricity, gas, and tools needed for equipment installation.
After the machine is shipped, the after-sales staff will immediately go to the customer's location to instruct the customer to unload the truck, count the shipped accessories and do other tasks to ensure that the machine and equipment are intact.
After the machine is installed, enter the debugging stage to ensure the normal operation of the machine's various axis movements, pneumatic components, chiller, laser light, and laser head. Then perform trial cutting and save the process parameters.
After the adjustment of each parameter, the customer personnel will be trained on the use of the machine, including the use of the machine, precautions, vulnerable parts, handling of common problems, how to draw, how to use the nesting software, etc.
Continue to guide the user to use the machine to ensure the user can operate independently to complete production.
After-sales service training is completed, and the customer signs for it.
One transaction, lifetime service, if you have any questions later, you can contact our after-sales staff at any time, 24 hours online service!
Choosing ACME Laser will give you an extra service and guarantee! ACME Laser can gain the trust of more and more customers, and it is inseparable from the efforts of every one of our staff. We pay tribute to the earnest and dedicated staff!
